1. General Cancellation Terms:
Subscriptions to EssaysBot.com are recurring and renew automatically using the payment method chosen until the user cancels them. Once a transaction is recurred, a refund is not possible.
Subscription can be cancelled at any time via the account or by contacting us at support@essaysbot.com. To cancel the subscription via account, go to “Manage Plan”, click on “Manage Subscription” and press on “Cancel Subscription” followed by a confirmation pop-up message. After cancellation, you will still have permission to the paid features until the end of your current billing period.
EssaysBot.com offers every new user a 3-day FREE TRIAL/OR 3-day discounted trial, allowing you to try and test our technology. At the end of the trial period, the subscription will be automatically renewed for the next billing period if not cancelled within 2 -hours before trial expiration.
2. Money-Back Policy:
EssaysBot.com provides a 48-hour money-back guarantee for new subscribers.
To be entitled to the refund under this policy:
- The user has completed at least one writing task that involved producing an original draft.
- The user left dissatisfied with the service quality. In this case, specific examples on how the service did not meet user`s expectations must be provided,such as:
- Screenshots showing unclear, inaccurate or irrelevant AI-generated content. To confirm authenticity, the screenshot should include visible timestamps, the task and generated content.
- Evidence of technical issues preventing task completion (it can be system error messages, pop-up notifications or video recording of a problem in real time).
- Documentation of feature malfunction as incomplete or failed results, corrupted files, etc.
Make sure to submit your refund request within 48 hours from the moment of initial subscription purchase.
3. Refund Entitlement:
- Beyond the 48-hour money-back guarantee period, payments for EssaysBot.com subscriptions are non-refundable.
- Refund requests after the 48-hour guarantee period may be considered in exceptional circumstances and will be carefully examined:
- Sending the proof of technical issues preventing the use of the core website feature.
- Service failure for more than 24 hours.
- Billing mistakes or unauthorized charges.
4. Technical Issues Resolution:
In order to consider a refund for the technical problem, the user must:
- Provide detailed documentation on the issue.
- Give permission to our support team for the resolution of an issue via a screen-sharing session.
- Demonstrate that the issue significantly impacts core website functionality.
5. Refund Procedure Flow:
- Submit your refund request to support@essaysbot.com with the following information included:
- Account email address;
- Subscription purchase date;
- Clear request reason for the refund;
- Examples of attempted usage or particular issues;
- Screenshots or recordings demonstrating the problem.
- Our Support Team reviews your request and provides you with a response within 2 business days.
- Approved refunds are processed to the original payment method within 3-5 business days.
By subscribing to our service, you agree to our Money-Back and Cancellation Policies. We maintain transparency while ensuring our service is used responsibly, ethically and in good faith for other users. We appreciate your understanding and cooperation.
